Reservation Procedure | Cancellation Policy | Rain Date Policy |Re-pickup or Re-delivery Policy
To make a party rental reservation, we must receive 50% of the total due. Two weeks prior to the party, the balance will be charged to your credit card unless other arrangements are previously approved by management.
We also require a signed reservation contract acknowledging the cancellation policy and payment at the time you make your reservation.
Rain Date Policy
If your party is postponed due to rain, we can reschedule your rental items provided that the items you need are available for the new date you choose. If not, we will find another date or issue store credit.
Re-pickup or Re-delivery Fee Policy
What this means is, if we have to re-deliver or re-pickup something because of a customer error, i.e. wrong measurements, gate locked, tent area not specified, left two chairs inside, forgot to move lawn furniture out of the way, landscaper is late, etc., there will be an additional delivery/pickup fee added to the rental contract.
Note: You do not have to be home for delivery or pickup; we just ask that you roughly mark out the area where the tent is to be setup or other items placed.
If you have questions on our party rental policies, please give us a call at